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 FAQs

  • Customs broking is the process of ensuring that goods are properly declared and cleared through customs when they cross international borders. This includes ensuring compliance with all relevant regulations, paying any applicable duties and taxes, and handling the paperwork required by authorities. As an importer or exporter, you need a licensed Australian Customs Broker to ensure your goods comply with Australian law, avoid delays, and prevent fines or penalties.

  • If you’re shipping goods internationally, especially for the first time, a freight forwarder can help you manage the complexities of global logistics. Freight forwarders coordinate the transportation of your cargo from origin to destination, choosing the best shipping method (sea, air, or land), booking carriers, and handling paperwork such as bills of lading. If you want to ensure timely, cost-effective, and reliable delivery of your goods, a freight forwarder is essential.

  • The time it takes to clear customs in Australia can vary depending on factors such as the type of goods, the accuracy of documentation, and whether there are any issues with the shipment. Typically, customs clearance can take anywhere between a few hours to several days. However, we ensure that all paperwork is correctly prepared and that your shipment complies with all regulations to minimize delays.

  • Import duties and taxes in Australia depend on the type of goods you are importing, their value and the country of origin. As part of our Customs Broking services, we can provide you with a detailed breakdown of applicable tariffs and taxes based on the classification of your goods. Our team will ensure that all duties and taxes are correctly calculated and paid on your behalf.

  • The typical documents required for customs clearance in Australia include:

    • Commercial Invoice - Details of the goods, value, and terms of sale.

    • Bill of Lading (or Airway Bill) - Proof of shipment from carrier.

    • Packing List - Detailed list of goods and packaging.

    • Import Declaration - A form submitted to the Australian Border Force (ABF) that includes details of the shipment.

    • Certificate of Origin (if applicable) - Required for preferential tariff treatment under trade agreements.

    • Other Certifications - Depending on the type of goods, you may need additional documents

  • We offer tracking services for all shipments at the top of our website through target tracking. Whether by sea, air or land. Once your cargo is in transit, you can track its progress online. We will also keep you updated on any important milestones and notify you when your goods are ready for customs clearance or delivery.

148 Milperra Road, Revesby NSW 2122

Office Hours
Monday–Friday
8:30pm - 4:30pm

Warehouse Hours
Monday–Friday
8:00am - 4:30pm

Phone
(02) 9700 0500